Customer Service & Technical Support Manager – Internet Service Provider (ISP)

About US:

Wyoming.com is a leading Internet Service Provider dedicated to delivering reliable, high-speed connectivity and top-notch customer support. We’re looking for an experienced Customer Service/Technical Support Manager to lead our support team, ensuring outstanding customer service and effective troubleshooting for our valued customers.

What You’ll Do:

• Lead & mentor a team of customer service/technical support representatives.
• Oversee daily operations of the customer service/technical support department.
• Develop and implement strategies to improve customer satisfaction, response times, and issue resolution.
• Provide guidance on troubleshooting for connectivity issues, hardware setups, and service disruptions.
• Manage escalations and work closely with the network operations team to resolve technical problems.
• Monitor KPIs, call center performance, and customer feedback to drive continuous improvements.
• Optimize the use of CRM, ticketing systems, and diagnostic tools for efficient support.
• Train and onboard new team members to ensure high-quality service.

What We’re Looking For:

Experience in customer service & technical support management, preferably in ISP, telecommunications, or networking.

Strong leadership, problem-solving, and communication skills.
Understanding of internet technologies, networking, routers, and troubleshooting connectivity issues.
Proficiency with CRM systems, ticketing platforms, and diagnostic tools.
Ability to analyze data and implement process improvements.
A customer-first mindset with a passion for problem-solving.

Why Join Us?

Competitive salary & benefits package.

Career growth in a fast-paced and evolving industry.
Work with cutting-edge networking and internet technologies.
A collaborative, supportive team dedicated to keeping people connected.

Ready to take our support team to the next level? Apply today by sending your resume to personnel@wyoming.com.

Job Type: Full-time

Pay: From $40,000.00 per year

Benefits:

• 401(k) matching
• Dental insurance
• Employee discount
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Parental leave
• Professional development assistance
• Retirement plan
• Tuition reimbursement
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday

Work Location: In person