IT Manager

Job Opening May 8 2025 Open Until Filled 2025
Department: IT/MIS Manager/Key Employee
Wage/Salary: D.O.E, Salaried
FLSA Status: Exempt
Reports : General Manager
Supervises: Network support Technician

JOB SUMMARY
Shoshone Rose Casino is seeking an experienced IT Manager to oversee and optimize our
information systems, data center operations, software, and communications systems. This
hands-on role requires strong leadership skills and a strategic mindset to ensure our gaming
and technological infrastructure is operable, secure, efficient, and scalable.

KEY RESPONSIBILITES
 Oversee the daily operations and security of the data center, including backups,
equipment maintenance, and operational safety.
 Utilize strong technical knowledge of network and PC operating systems and perform
extensive application support with Computer and Casino management systems.
 Maintain and enhance system performance across all IT platforms.
 Develop and manage comprehensive maintenance schedules for hardware and software
systems.
 Lead the strategic planning, coordination, and execution of IT solutions, including system
upgrades and new implementations.
 Manage the deployment, monitoring, and support of all IT systems (servers, PCs,
hardware, software, peripherals).
 Provide leadership and mentorship to the IT team, fostering growth and ensuring top
performance.
 Handle IT staffing, including recruitment, scheduling, performance evaluations, and
professional development.
 Collaborate closely with the General Manager to implement cost-effective, innovative
technology solutions that meet business needs.
 Regularly analyze IT infrastructure, identify areas for improvement, and make strategic
recommendations.
 Help shape the organization’s IT infrastructure strategy, architecture, and processes.
 Complies with Tribal/State Compact, Tribal Gaming Ordinance, Tribal Internal Control
System, Tribal regulations and all applicable Tribal, and Federal Laws.

REQUIREMENTS
 Extensive knowledge of IT infrastructure, data center management, and operations best
practices.
 Windows Server 2008, 2012, 2016 or newer
 Experience in Active Directory, DNS, DHCP
 Experience in VoIP phone systems, POS solutions, Player Tracking Systems
 Experience in Basic routing and switching, hardware, and Ethernet standards
 MCSA certification preferred.
 Approve and create IT policies, oversee projects, IT budgets and project portfolios,
including those for IT security, IT disaster recovery, IT standards, IT purchasing, and
service provisions.
 Benchmark
 Must successfully pass a background check.
 Valid Driver’s License ability obtain a Wyoming Driver License with eligibility for Tribal
insurance.
 Social perceptiveness to assess and understand other’s reactions and behavior.
 The ability to communicate and convey information or directions to staff, vendors, other
department managers, in a understandable manner on various levels.
 Ability to listen for comprehension in assessing, processing alpha, verbal, numeric, and
visual data, in completing required documents for the IT department, casino or
managers.
 Critical thinking to use logic and reasoning, reaching conclusions/solutions in timely
manner.
 Ability to tolerate stress, conduct tasks under timeline requirements, concentrate on
tasks for extended periods.
 Ability to apply mathematical operations to tasks, such as frequency distribution,
determination of test reliability & validity, variance analysis, correlation techniques,
sampling theory, and factor analysis as related to telecommunications or other IT issues.
 Effectively present information and respond to questions from groups of users,
managers and clients

MININMAL QUALIFACTIONS
 Ability to read and interpret documents such as rules & regulations, operational
instructions and procedure manual’s ability to write routine reports or correspondence.
 Ability to apply common sense understanding to carry out instructions furnished in
writing, verbally, or diagram form.
 Ability to work in a high volume, fast paced environment and deal with complex issues
involving resolution, management, strategic planning and or executive team decision
making.
 Must be able to obtain and maintain required Gaming license, submit to pre-employment
and random drug testing.

EDUCATION & EXPERENCE
 Bachelor’s degree in information technology, Computer Science, Information Systems,
or equivalent experience, minimum six years in IT management. MCSE, or CCNP
certifications
 High School Diploma minimum of 8-10 years in IT management and or combination of
education and experience

ETHICAL BEHAVIOR:
 All Candidates must adhere to Shoshone Rose Casino & Hotel, Personnel Handbook,
SOP’s Federal and Tribal laws and State laws that apply, and Employee Code of Ethics.

WORK ENVIRONMENT:
 Work is generally performed in or around a casino environment, office or front desk
setting with exposure to high noise levels. Working evenings, graveyards, weekends, and
holidays may be required.

PHYSICAL DEMANDS WHILE EXECUTNG JOB DUTIES:
 Employees are regularly required to talk, hear, listen and follow directives.
 Employees may stand, walk or sit for extended periods of time, may be required to climb,
balance, stoop, kneel, crouch, or crawl.
 Employees are repeatedly required to reach with hands and arms and use hands to finger,
handle or feel objects, tools, controls or office equipment.
 Employees specific vision abilities required by the this job include close vision, distance
vision, color vision, peripheral vision, depth perception, and the ability to adjust and focus.
 The noise level is usually moderate increasing to loud when on the casino floor.
 The employee may be required to lift up to 30-50 lbs by self.
 Employee must be able to operate equipment or execute job in mentally and physically
stressful situations.
 This is a minimal list of essential physical requirements only, it is not a
comprehensive listing of all functions and tasks performed by this position in this
class of employment.

CLICK HERE for an application.
Shoshone Rose Casino and Hotel Human Resources: 307-206-7000