WY SBDC Webinar: Winning Customer Loyalty

Franklin Covey - Winning Customer Loyalty: The Seven Habits of Outstanding Customer Service
Don’t miss this opportunity to take your customer service to the next level. Franklin Covey’s Winning Customer Loyalty: The 7 Habits of Outstanding Customer Service is a superb way to inspire your front-line leaders and managers to serve customers in ways that will delight them and make them loyal to your organization. This high energy web presentation will help you inspire your team and build a culture of service excellence from the inside out. You will learn effective strategies for winning the customer the first time and turning an unhappy customer into a loyal one. This program teaches simple but profound skills for dealing with unhappy customers in ways that show you care while empowering employees to solve customers’ problems using guidelines you have set.