Western Wyoming Outpatient Surgery - Patient Services Representative

Posted: 08/03/2025
+General

Part-Time Hours
Applicants can call Amy Jensen at 307-206-1303 for more information or stop by and fill out an application.

JOB DESCRIPTION

ACCOUNTABILITY
The Patient Services Representative (PSR) is accountable to the Director of Nursing.

DESCRIPTION
The Patient Services Representative (PSR) is responsible for patient registration and check in as
well as clinical support duties according to proper processes, procedures, and standards in
order to promote the quality of care rendered in the surgery center environment.

ABOUT THIS POSITION
  • Greet and register patients; collect co-payments, pre-payments, insurance information, and photo ID
  • Verify and document insurance information as defined by current business practices
  • Accurate and timely scheduling of new and existing patients in the current
  • practice management system
  • Communicate all pertinent information to patients, including appointment
  • information, directions, check-in times, referral information and copayments
  • Chart preparation and management
  • Maintain a working knowledge of health care plan requirements and health plan networks
  • Maintain timely communication with patients, families, and staff
  • Assists in the procurement and maintenance of department inventory.
  • Maintain a clean and safe environment.
  • Maintains knowledge of all applicable regulatory standards, including but not limited to
  • AAAHC, CMS and CDC.
  • Collaborates with other disciplines to maximize patient outcomes and ensure a smooth flow of the surgical experience.
  • Accountable for reporting occurrences through the center’s established reporting
  • process related to employee and/or patient/visitor events.
  • Fosters the developmental and educational process of self, colleagues, orientees and students (includes functioning as a preceptor).
  • Participates in acceptable continuing education, fostering career and skill development
  • including meeting departmental continuing education requirements.
  • Assists in managing controllable costs by the proper, non-wasteful use of surgery center resources.
  • Any and all other duties as assigned.

JOB REQUIREMENTS
  • High School Diploma/GED or equivalent.
  • Proficient in Microsoft Word, Outlook, and Excel
  • Customer Service experience required
  • Administrative or Medical Office experience preferred
ESSENTIAL REQUIREMENTS
Ability to:
  • Comply with company policies, procedures, practices, and business ethics guidelines.
  • Complete job-required training.
  • Comply with all applicable laws and regulations, (e.g. HIPAA, Stark, OSHA, employment laws, etc.)
  • Demonstrate prompt and reliable attendance.
  • Work in the clinic, office, or surgery center during designated business hours 
  • Travel independently throughout the clinic, office, or surgery center (which may include
  • movement from floor to floor); frequent bending, lifting, standing, stooping, or sitting for long periods may be required.
  • Work at an efficient and productive pace, handle interruptions appropriately, and meet deadlines.
  • Communicate and interact respectfully and professionally.
  • Prioritize workload while being flexible to meet the expectations of the daily operations.
  • Apply principles of logical thinking to define problems, establish facts, and draw valid conclusions.
  • Understand and execute a variety of instructions.
  • Effectively operate equipment and communicate on and operate the phone system.
  • Work independently with minimal supervision

NOTES
  • Western Wyoming Outpatient Surgery is an Equal Opportunity/Affirmative Action
  • Employer and will make reasonable accommodations in compliance with the Americans with Disabilities Act of 1990 and the ADA Amendments Act of 2008.
  • This position description will be reviewed periodically as duties and responsibilities change with business necessity.
  • Essential and Additional Job Functions are subject to modification.
 

Western Wyoming Outpatient Surgery - Patient Services Representative
Fremont Orthopaedics, P.C.