Patient Services Assistant
JOB DESCRIPTION
Title: Patient Services Assistant
Status: Full Time/Temporary, Non Exempt
Supervisor: Patient Services Director
Summary: The Fremont Orthopaedics, PC, patient services assistant works primarily at the Lander clinic
to provide administrative support and reception services. The patient services assistant assists the
Patient Services Director with the completion of delegated administrative and clerical duties. The patient
services assistant will have some assigned shifts at the Riverton clinic.
Responsibilities:
Patient Relations & Customer Service
● Welcome all patients and family members to clinics; direct completion of required paperwork for
new and established patients when assigned to front desk reception services.
● Answer phones, check and relay messages, and schedule patient appointments.
● Process patient requests for medication refills, physical therapy orders, doctors’ notes, records,
and images.
● Assist in the communication of messages and records between practice surgeons and outside
healthcare providers.
● Seek to provide professional and thorough customer service in all interactions with patients and
outside healthcare professionals
Administrative Duties
● Enter data accurately, completely, and efficiently into EHR and scheduling systems.
● Process incoming faxes and route to the correct recipient or upload into patient chart
● Conduct insurance eligibility verification and obtain authorizations from specific carriers when
necessary.
● Review forms and orders completed by providers, scan, fax, and input into patient charts.
● Act as primary assistant to the Patient Services Director.
Other
● Provide additional support to clinical staff and providers as requested.
● Maintain reception area in clean and orderly fashion.
● Maintain confidentiality of all patient information in accordance with HIPAA and federal and state
regulations.
● Adhere to professional standards, policies and procedures, and applicable laws and regulations.
● Participate in staff meetings and trainings.
● Other duties as assigned.
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