SBDC Community Navigator Program: Metrics Matters

Metrics and Key Performance Indicators (KPIs) are crucial to businesses, especially small businesses. They are essentially the pathway to efficiently growing your business and making better decisions. During this workshop, we will provide an understanding of what metrics and KPIs are and how small business owners can integrate them into their businesses to improve overall business performance (productivity and profits). Gone are the days of throwing spaghetti at the wall to see what sticks. You will walk about with a more intimate knowledge of your business and an understanding of how to determine what levers to pull to get specific results.

Presenter: Tonya Harrison, Founder and CEO of Cignal Partners is transforming operations and helping small businesses move from being busy and burnout to productive and profitable by integrating automation and the RIGHT systems.

Before trading in the corner office, Tonya spent 25+ years helping organizations successfully turn around low performing departments and develop efficiency through systems and automation.

Tonya spends her days hosting techshops, 1:1 strategy sessions and partnering with organizations to facilitate workshops and webinars to help startups and solopreneurs integrate technology and optimize their operations.