NOLS (National Outdoor Leadership School) is a nonprofit global wilderness school that supports thousands of students each year all over the world. Our school began in a small cabin in Sinks Canyon, Wyoming in 1965 as the National Outdoor Leadership School. At that time, we were primarily an outdoors skills school, doing our work in local mountain ranges and exploring what it meant to teach leadership in the backcountry. Today, we are NOLS, a multifaceted wilderness school headquartered in Lander, Wyoming with locations in seven U.S. states and six countries, that supports thousands of students each year all over the world in both field & classroom courses.
Wilderness Medicine Admissions Officers are the frontline support for over 25,000 students annually participating in two to ninety day wilderness medicine courses around the world. In this role you will provide enrollment, payment, scholarship & financial aid, academic credit, and certification support to students. Your daily tasks will include heavy phone and email correspondence in addition to payment processing, completion of cancellations and transfers of student enrollment, data entry, and filing.
To be successful in this role you will need to enjoy working in a collaborative team environment, use excellent judgment and discretion to make autonomous decisions, and be committed to providing high quality customer service. You must have an eye for detail, the ability to maintain data accuracy and integrity, exemplary communication skills and a passion for inclusive practices. In addition, technological proficiency and experience working with reservation or booking softwares, VoIP phone systems, and Google and/or Microsoft Suite will be beneficial to the successful candidate.
Provide marvelous customer service to all stakeholders by phone, email, & chat.
Assist students in finding the appropriate course; processing enrollments, cancellation, transfers, payments and refunds.
Support financial aid (AmeriCorp/529, Veterans Affairs) & scholarship requests.
Bolster student, sponsor, and faculty relations with the admissions department.
Perform data entry, maintaining excellent data integrity and accuracy.
Collaborate with the NOLS Finance Team to resolve outstanding balance issues.
Process continuing education and fellowship credits. Provide reports, course summaries and payment to accrediting agencies.
The above duties should not be considered an exhaustive list; other responsibilities may be required.
This position has a strong preference for a candidate to be at the NOLS Headquarters in Lander, WY. If a remote option is offered you must be a legal resident of: Alaska, Arizona, California, Colorado, Idaho, Maine, Minnesota, Montana, New York, Utah, Washington, or Wyoming. Please note not all locations in all states listed are eligible. For specific locations please reach out to the recruiter listed below in the ‘How to Apply’ section.
Starting Wage: $17.00/hour
All employees are required to be fully vaccinated against COVID-19 by their first day of work, unless they meet a medical, disability or religious exemption and a reasonable accommodation is approved. Any COVID-19 vaccine approved by the World Health Organization (WHO) is an acceptable vaccine for the purpose of this policy. Full vaccination or an approved exemption is a condition of employment for all new employees.
NOLS does not discriminate on the basis of race, color, religion, national origin, sex, sexual orientation, gender identity, age, genetics information, disability unrelated to job or admission requirements, or status as a protected veteran. The school’s nondiscrimination policy applies to all phases of its employment process, its admission and financial aid programs, and to all other aspects of its educational programs and activities. Retaliation directed to any person who pursues a discrimination complaint or grievance, participates in a discrimination investigation, or otherwise opposes unlawful discrimination is prohibited.
NOLS values community and fosters a sense of belonging for our employees and applicants. We are committed to providing reasonable accommodations in the workplace because they embody these values, as well as our operating principle of promoting a positive, safe, and learning environment. Reasonable accommodations may be requested for disability; limitations related to pregnancy, childbirth, or a related medical condition; religion; and domestic violence, sexual assault, stalking, or harassment. Reasonable accommodations may be requested at any point of the employment process, including during recruitment. Please email firstname.lastname@example.org with your request.
A criminal background check is required from all NOLS employees.
NOLS participates in E-verify.
Send cover letter and résumé to: Katie Lewis, NOLS Wilderness Medicine Admissions Director, at email@example.com.
Open until filled.
The target start date for this role is two weeks from the time of offer.