Hearing Instrument Specialist/HIS Provider

Hearing Instrument Specialist/HIS Provider

About Us
High Country Hearing Centers is a locally owned and operated business in Rock Springs and Lander
Wyoming that serves Western Wyoming. We utilize the latest hearing testing methods and technology
to ensure our patients achieve their hearing goals during treatment. Our patients love the personal
attention given by our Provider and Patient Care Coordinators. We are a well-established business
interested in partnering with professionals who can contribute to the growth of our business. Our team
is focused on being relatable and supportive of our patients’ hearing needs and will provide solutions to
help improve patients’ lives.
Overview
High Country Hearing Centers ensures the highest standards of patient care by bringing joy and purpose
to the lives of countless patients that have been experiencing hearing loss and tinnitus. Your success as a
Hearing Instrument Specialist/HIS Provider will help us achieve our goal of improving the lives of
others through restored hearing while simultaneously expanding your knowledge base by working and
following directives from Team Management. We are an equal opportunity employer. All applicants will
be considered for employment without attention to race, color, religion, sex, sexual orientation, gender
identity, national origin, veteran status, or disability status. If selected for an interview, please advise
our HR team if you require accommodation during the interview and assessment process and we will
work with you to meet your accessibility needs.
Job Types: Full Time and Part Time
Job Description: Hearing Instrument Specialist/HIS Provider
Competencies:
• Commitment to excellence in patient care.
• Exceptional interpersonal, verbal, and written communication skills.
• Ability to work independently with minimal supervision.
• Sound decision making and judgment.
• Must be well organized, detail orientated and able to multitask effectively.
• Value integrity, honesty, and respect for both our patients and our internal staff.
• Goal orientated and Passionate about helping others.

Minimum Qualifications:
• College degree or State License for Board Certified Hearing Specialist in good standing preferred.
• 2 years healthcare office management or 2 years office management experience a plus.
• Previous experience preferred with dispensing of hearing instruments or relevant work
experience preferred. Sales experience a plus.
• Must be able to attain a State License for Board Certified Hearing Specialist within 1 year.
• Must have good dexterity in both hands.
• Must be computer literate.
• Must comply with all standard operation procedures and performance standards.
• Must have a flexible work schedule.
• Candidate must be able to stand and/or sit for long periods of time throughout the day when
required.
Responsibilities:
Be available to work the scheduled days agreed upon by the Practice and to give at least 2 weeks’ notice
of all vacation requests and absences to management.
Maintaining patient privacy in compliance with HIPAA federal guidelines and clinic policies. Establish
connections with local physicians.
Maintain a registered State License for Board Certified Hearing Specialist in Good Standing.
Attend on-line training as offered by the Practice to maintain BC-HIS State license. Train and assist in
administering and interpreting complete hearing assessments in compliance with clinic policies and
provider’s observations.
Meet with patients and establish common ground through case history, conduct thorough interviews,
conduct audiometric examinations with clients, make recommendation for treatment, and prescribe
hearing devices for the rehabilitation of hearing loss.
Ensure our patients receive appropriate hearing healthcare and verification of fittings. Guide patients to
better hearing by adjusting and investigating concerns with their hearing devices.
Provide patient education about the effects of untreated/under treated hearing loss during office visits,
support via phone, email, or other means as needed. You must be an excellent communicator, both
written and verbally, and understand how to frame a message in a clear, concise, and compelling way.
Educate patients pre/post examinations to explain payment programs and traditional private-pay
service delivery methods within the application process as per Provider and Client agreement. Follow all
policies, procedures, and pricing requirements established by the practice.
Clinical patient documentation, including patient record updates, report-writing, and other necessary
documentation, or communication.
Demonstrate thorough knowledge of services, ordering hearing instruments, and maintain supply
inventory.

During breaks in the schedule or predetermined times, the HIS-Provider will help the Patient Care
Coordinator in the office with calls, scheduling, and patient care as needed. At times, HIS-Provider may
act as a replacement for PCC in their absentees.
May also be involved in marketing and public outreach, including community events, luncheons, health
fairs, senior living events, etc. Provide support for marketing initiatives such as business mailers, patient
correspondence, and call campaigns.
Assist with organizational and operational efficiency at the practice. Participate in and apply oneself in
achieving goals set by the practice.
Project a professional and clean image by maintaining a clean and uncluttered office. There will be
housecleaning and minimal maintenance. Keep walkways clear of obstacles and clear snow during
winter weather conditions. Advise management of deficiencies or facility damages.

Benefits:
At High Country Hearing Centers, we ask a lot of our employees, in addition to giving our employees a
competitive salary, we will include:
• Paid Time Off (PTO) accumulated yearly for Part-time or Full-time employment.
• Paid Holidays-New Year’s Day, Memorial Day, Independence Day, Labor Day, Thanksgiving Day,
Christmas Day. Plus One+
• Commission per device.
• Milestone bonuses, per management.
• Professional Liability Insurance
• State License Fees and CEU Allowance

To apply, email only to Annette at annette@highcountryhearing.com