Expeditions Admissions Officer

Posted: 10/23/2022


About Us

NOLS (National Outdoor Leadership School) is a nonprofit global wilderness school that supports thousands of students each year all over the world.  Our school began in a small cabin in Sinks Canyon, Wyoming in 1965 as the National Outdoor Leadership School. At that time, we were primarily an outdoors skills school, doing our work in local mountain ranges and exploring what it meant to teach leadership in the backcountry. Today, we are NOLS, a multifaceted wilderness school headquartered in Lander, Wyoming with locations in seven U.S. states and six countries, that supports thousands of students each year all over the world in both field & classroom courses.



Work as a member of the NOLS Expeditions Admissions team to provide excellent service to enrolled students, their families and emergency contacts. Collaborate with other admissions officers in reviewing complex student health issues as part of the enrollment process. Expeditions Admissions Officers are responsive and accessible to students, making them feel supported and welcome at NOLS from the moment they select their course until the day they arrive on campus to start their expedition. Depending on departmental need, this role may involve supporting admissions on NOLS Custom Education courses in addition to Expedition courses. 



  • A passion for customer service and connecting expedition students to the NOLS mission is necessary. 

  • Excellent written and verbal communication, organizational, and problem-solving skills. 

  • Must be able to track and appropriately prioritize detailed tasks. 

  • Ability to work both independently and as part of a team in a fast-paced environment

  • NOLS faculty or experience supporting NOLS expedition course operations preferred. 


  • Positively represent and promote NOLS to students, families, and emergency contacts. Share commitment to the positive, life changing opportunities we provide students. 

  • Communicate clearly, effectively, and in a timely manner with students, families and emergency contacts. 

  • Responsible for managing all enrollment-oriented communication, including sometimes challenging situations using nuanced listening and processing skills, de-escalating communication tactics, empathy, and differentiation. 

  • Maintain consistent engagement with all enrolled students. Keep students excited for and interested in their NOLS expedition.  

  • Be able to accurately answer a variety of questions about course activities, classrooms, locations, equipment, curriculum, and NOLS policies. 

  • Work closely with location program staff to help serve enrolled students. Engage location staff as part of a larger system to keep enrolled students committed and informed. 

  • Work with the university relations coordinator to help students navigate financial aid, college credit, visas, VA funding, and Americorp awards.

  • Process student enrollment forms. 

  • Discuss difficult or sensitive topics such as medical and mental health concerns and finances with tact, care, and directness. 

  • Tightly manage rosters by communicating with students about tuition payments and needed forms and removing non-responsive students promptly. 

  • Collaborate with customer service and marketing representatives to provide support to prospective students by responding to inquiry emails and answering incoming phone calls. 

  • Contribute to a working environment that is based in teamwork, and is student-focused and solution oriented. 

  • Depending on need and experience, this role may support the Webinar team in administrative tracking, preparing, and/or presenting student webinars. 

  • Occasional weekend and evening work schedule in order to support customer service at times that are convenient for our students, families and emergency contacts. 

  • Assume or assist with other projects and systems development as requested by the Expeditions Admissions Supervisor or Director. 

  • In addition, the Expedition Admissions Officer will: 

    • Review complex mental health, contacting students/parents and mental health professionals for Expedition Admissions. Reviewing mental health and dietary write-ups for the Expedition Admissions team. 

    • Help create structures  and implement communication to ensure complex student cases receive necessary cross-departmental support for the best student outcome.

    • Share on call responsibilities to respond to urgent student needs as they are preparing to travel or en-route to their course location. 


Position Details

Opportunity to innovate admissions systems and approaches. Work with the Expedition Admissions Director and Expedition Admissions Supervisor to develop new systems and approaches that will reduce student cancellation rates and steward students effectively through their admissions process and onto their expedition. This position will either supervise Enrollment Support staff, or take a leadership role on department-wide projects.  


Responsible for securing tuition payments, and for accurately discussing account status, transfer policies and cancellation policies. Each admissions officer is responsible for managing the enrollment process for rosters representing over $4,000,000 in tuition revenue.


This position has a preference for a candidate to be at the NOLS Headquarters in Lander, WY. Remote options may be available on a case-by-case basis for legal residents of: Alaska, Arizona, California, Colorado, Idaho, Maine, Minnesota, Montana, New Mexico, New York, Utah, Washington, or Wyoming. Please note not all locations in all states listed are eligible. For specific locations please reach out to the recruiter listed below in the ‘How to Apply’ section. Current employees and residents in the state of Colorado please contact HR for salary information.


This is a full time position. 


COVID-19 Vaccine Policy

All employees are required to be fully vaccinated against COVID-19 by their first day of work, unless they meet a medical, disability or religious exemption and a reasonable accommodation is approved. Any COVID-19 vaccine approved by the World Health Organization (WHO) is an acceptable vaccine for the purpose of this policy. Full vaccination or an approved exemption is a condition of employment for all new employees.


Equal Employment Opportunity

NOLS does not discriminate on the basis of race, color, religion, national origin, sex, sexual orientation, gender identity, age, genetics information, disability unrelated to job or admission requirements, or status as a protected veteran. The school’s nondiscrimination policy applies to all phases of its employment process, its admission and financial aid programs, and to all other aspects of its educational programs and activities. Retaliation directed to any person who pursues a discrimination complaint or grievance, participates in a discrimination investigation, or otherwise opposes unlawful discrimination is prohibited.


Reasonable Accommodation

NOLS values community and fosters a sense of belonging for our employees and applicants. We are committed to providing reasonable accommodations in the workplace because they embody these values, as well as our operating principle of promoting a positive, safe, and learning environment. Reasonable accommodations may be requested for disability; limitations related to pregnancy, childbirth, or a related medical condition; religion; and domestic violence, sexual assault, stalking, or harassment. Reasonable accommodations may be requested at any point of the employment process, including during recruitment. Please email humanresources@nols.edu with your request.


Pre-Employment Check

  • A criminal background check is required from all NOLS employees.

  • NOLS participates in E-verify.

  • Current NOLS employees please note it is NOLS policy to conduct an internal reference check with human resources and/or your current supervisor as part of the reference check process. If you have any questions or concerns about this process please contact human resources


How to Apply

Send cover letter and résumé to Operations Office Manager Derbish at debbie_derbish@nols.edu.


For questions about the position, please contact Expedition Admissions Director Kahla Gubanich at kahla_gubanich@nols.edu.


Closing Date for Applications

October 28, 2022


Starting Date

November, 2022


Thank you for your interest in NOLS. Please consider providing some optional, anonymous information by visiting this link.