CRM Administrator & Support Analyst

Posted: 06/05/2022

About Us
NOLS (National Outdoor Leadership School) is a nonprofit global wilderness school that
supports thousands of students each year all over the world. Our school began in a small cabin
in Sinks Canyon, Wyoming in 1965 as the National Outdoor Leadership School. At that time, we
were primarily an outdoors skills school, doing our work in local mountain ranges and exploring
what it meant to teach leadership in the backcountry. Today, we are NOLS, a multifaceted
wilderness school located in Lander, Wyoming, that supports thousands of students each year
all over the world in both field & classroom courses.
Some cool things about NOLS:
● Locations in seven U.S. states, and six countries; and courses in all 50 U.S. states and
over 10 countries.
● Paid time off starts with 24 days per year
● Good medical benefits & retirement plan choices
● Option for flexible working hours
● Fantastic employee discounts on top outdoor gear brands
● Discounts on NOLS Courses for you and your family
● Free Outdoor Equipment "Rental" at our various locations
The CRM Administrator and Support Analyst is responsible for deeply understanding the
intersection of business processes and needs with the NOLS software ecosystem and will
oversee the administration, maintenance, support, integration and configuration of the CRM
platform. This is an integral role in helping to maintain integrity for the full scope of data and
reports in the CRM, ensure systemwide CRM functionality, and support a positive user
experience for the school. This position reports to the IT Applications & Data Manager.
Essential Duties and Responsibilities
● Applications & Software
o Will assess user needs to provide support and proactive service, including
analysis of opportunities in order to take advantage of available D365
o Serves as an internal D365 subject matter expert to the operations community as
needed and supports end users via configuration customization of the D365 tool.
o Works closely with all other IT management personnel in identifying, evaluating,
selecting, and implementing specific information technologies that support the
business plans and IT strategies

● Data and Reporting
o Creates, maintains, optimizes dashboards, views, reports and analytics for end
user use within the D365 tool.
o Create and maintain electronic end user documentation and digital assistance
utilizing WalkMe.

● Administration
o Participates in data governance, change management processes at NOLS
o Participate in troubleshooting, support, and maintenance of applications,
including 24/7 on call coverage as required

● Other Duties
o Keeps abreast of new features and functionality available in the tools we use.
o If remote, ability to travel to NOLS Headquarters in Lander, WY as needed.

● 2 years of work experience within D365 CE toolset (preferred)
● Knowledge of project management process and systems, ITIL/ITSM; experience with
Jira Service Management is a plus.
● Excellent written, oral, instructional, presentation, and interpersonal skills focused on
motivation and positive attitude
● Highly self-motivated, directed, and change oriented
● Ability to handle confrontation with appropriate grace, professionalism, cordiality, and
firmness, and manage/resolve disputes appropriately
● Ability to communicate concepts in elegant, concise, eloquent form to management and
to cross-functional departments or teams verbally, in writing, and through pictures or
diagrams when appropriate
We are excited to speak to someone with the following...
● A Bachelor's degree in computer science, management information systems, or related
field, or equivalent combination of education and work experience
● Three or more years of professional experience within the education / non-profit
industry (preferred).
● Bachelor's degree or equivalent experience
● 3+ years of experience supporting business applications
● 5+ years of professional IT experience
● Experience developing user documentation and training materials
Work Location
This position has a strong preference for a candidate to be at the NOLS Headquarters in
Lander, WY. If a remote option is offered you must be a legal resident of: Alaska, Arizona,
California, Colorado, Idaho, Maine, Minnesota, Montana, New York, Utah, Washington, or
Wyoming. Current employees and residents in the state of Colorado please contact HR for
salary information.
Lander is a small mountain town in the foothills of Wyoming’s Wind River Range on territory
traditionally used by indigenous people, including the Northern Arapaho, Eastern Shoshone,
Cheyenne, Bannock, and Crow. Lander offers immediate access to public lands for climbing,
cycling, fishing, hiking, hunting, skiing, and more. You will be surrounded by people passionate
about playing in the outdoors.
NOLS World Headquarters | 284 Lincoln Street, Lander, Wyoming, 82520 USA | 800.710.6657
NOLS Worldwide Locations | Alaska, East Africa, India, Mexico, New Zealand, Northeast, Pacific Northwest, Patagonia, River Base,
Rocky Mountain, Southwest, Teton Valley, Three Peaks Ranch, Wyss Campus, Yukon
Last Reviewed 2022.05

COVID-19 Vaccine Policy
All employees are required to be fully vaccinated against COVID-19 by their first day of work,
unless they meet a medical, disability or religious exemption and a reasonable accommodation
is approved. Any COVID-19 vaccine approved by the World Health Organization (WHO) is an
acceptable vaccine for the purpose of this policy. Full vaccination or an approved exemption is a
condition of employment for all new employees.
Equal Employment Opportunity
NOLS does not discriminate on the basis of race, color, religion, national origin, sex, sexual
orientation, gender identity, age, genetics information, disability unrelated to job or admission
requirements, or status as a protected veteran. The school’s nondiscrimination policy applies to
all phases of its employment process, its admission and financial aid programs, and to all other
aspects of its educational programs and activities. Retaliation directed to any person who
pursues a discrimination complaint or grievance, participates in a discrimination investigation, or
otherwise opposes unlawful discrimination is prohibited.
Reasonable Accommodation
NOLS values community and fosters a sense of belonging for our employees and applicants.
We are committed to providing reasonable accommodations in the workplace because they
embody these values, as well as our operating principle of promoting a positive, safe, and
learning environment. Reasonable accommodations may be requested for disability; limitations
related to pregnancy, childbirth, or a related medical condition; religion; and domestic violence,
sexual assault, stalking, or harassment. Reasonable accommodations may be requested at any
point of the employment process, including during recruitment. Please email with your request.
Pre-Employment Check
● A criminal background check is required from all NOLS employees.
● NOLS participates in E-verify.
● Current NOLS employees please note it is NOLS policy to conduct an internal reference
check with human resources and/or your current supervisor as part of the reference
check process. If you have any questions or concerns about this process please contact
human resources.