Account Associate, NOLS Custom Education

Posted: 07/24/2022

About Us
NOLS (National Outdoor Leadership School) is a nonprofit global wilderness school that supports
thousands of students each year all over the world. Our school began in a small cabin in Sinks
Canyon, Wyoming in 1965 as the National Outdoor Leadership School. At that time, we were primarily
an outdoors skills school, doing our work in local mountain ranges and exploring what it meant to teach
leadership in the backcountry. Today, we are NOLS, a multifaceted wilderness school headquartered in
Lander, Wyoming with locations in seven U.S. states and six countries, that supports thousands of
students each year all over the world in both field & classroom courses.
Objective
As part of a team, the NOLS Custom Education Account Associate supports Custom Education client
services, including managing course logistics and supporting client relationships in conjunction with
Account Managers for all NOLS Custom Education courses for which they are responsible.
Qualifications
● Excellent verbal and written communication skills; must be able to present a vibrant, positive
and helpful attitude to a variety of diverse inquiries, whether in person, email, or over the phone.
● Must be proficient with computer programs used to create student portals, manage the student
enrollment process, and track progress for course logistics.
● Ability to balance being a member of a fast-paced, dynamic team while also remaining
self-directed, seeking feedback, articulating needs, and maintaining a high degree of ownership
and responsibility.
● Ability to prioritize, then manage both short-term needs and long-term visions in executing a
successful course.
Preferred skills
● Knowledge of NOLS course offerings, campuses, and mission.
● Understanding of Google suite, HelpScout, and Hubspot.
Leadership or Supervisory Duties: The Account Associate role requires strong cooperation and
collaboration skills. The Account Associate works closely with a variety of NOLS team members, in
addition to external businesses and other partners, to support courses running smoothly.. NOLS
Custom Education is a team-oriented atmosphere.
Funds and/or Property: Responsible for purchases made via NOLS credit card, including operating
expenses and supplies related to course needs. Will occasionally assist in the processing of funds
associated with student tuition monies. Indirectly responsible for a significant amount of department
annual revenue.
Responsibilities
● 30% Works closely with Account Managers to support new and ongoing client relationships,
including course paperwork, logistics, and programming for assigned courses. Coordinates
unique course logistics and communicates those with various NOLS departments and
campuses, including nuances surrounding equipment needs, rations, student travel, and other
specific student needs. Assists in the logistics preparation for remote NOLS Custom Education

courses, Leave No Trace courses, Leadership Navigation Challenges, and Risk Management
Trainings, including: packing rations and equipment, making travel plans, and vendor
communication.
● 25% Oversees enrollment progress on multiple course rosters. Maintains current and accurate
information on enrollment progress in the internal NOLS database as well as on communication
shared with clients. Assists students in changing their student status: course transfers,
cancellations, enrollment from waitlists, available openings, etc.
● 25% Assists with communication for current and prospective students, families, and clients,
through phone and email, sending pre-course information, and answering questions pertinent to
the NOLS Custom Education program, equipment, course prospects, tuition, etc. Also supports
sharing this information through hosting pre-course webinars for students.
● 10% Answers and provides general information on NOLS Custom Education in response to
telephone, mail, email, and website inquiries including program capabilities, retail transactions,
and frequently asked questions.
● 5% Assist other NOLS Custom Education staff and NOLS Expeditions Admissions staff in a
variety of capacities. Executes administrative tasks related to specific course responsibilities.
● 5% Other duties as assigned.
● This position has flexibility for field work and classroom teaching in the range of 2-8 weeks per
year, approved on a case by case basis, depending on performance, schedule, and workload.

The above duties should not be considered an exhaustive list; other responsibilities may be required.
Work Location and Compensation
This position can be based at the NOLS Headquarters in Lander, WY. If a remote option is offered, you
must be a legal resident of: Alaska, Arizona, California, Colorado, Idaho, Maine, Minnesota, Montana,
New Mexico, New York, Utah, Washington, or Wyoming. Please note not all locations in all states listed
are eligible. For specific locations please reach out to the recruiter listed below in the ‘How to Apply’
section. Current employees and residents in the state of Colorado please contact HR for salary
information.
Lander is a small mountain town in the foothills of Wyoming’s Wind River Range on territory traditionally
used by indigenous people, including the Northern Arapaho, Eastern Shoshone, Cheyenne, Bannock,
and Crow. Lander offers immediate access to public lands for climbing, cycling, fishing, hiking, hunting,
skiing, and more. You will be surrounded by people passionate about playing in the outdoors.
COVID-19 Vaccine Policy
All employees are required to be fully vaccinated against COVID-19 by their first day of work, unless
they meet a medical, disability or religious exemption and a reasonable accommodation is approved.
Any COVID-19 vaccine approved by the World Health Organization (WHO) is an acceptable vaccine for
NOLS World Headquarters | 284 Lincoln Street, Lander, Wyoming, 82520 USA | 800.710.6657
NOLS Worldwide Locations | Alaska, East Africa, India, Mexico, New Zealand, Northeast, Pacific Northwest, Patagonia, River Base, Rocky
Mountain, Southwest, Teton Valley, Three Peaks Ranch, Wyss Campus
Last Reviewed 20XX.XX

the purpose of this policy. Full vaccination or an approved exemption is a condition of employment for
all new employees.
Equal Employment Opportunity
NOLS does not discriminate on the basis of race, color, religion, national origin, sex, sexual orientation,
gender identity, age, genetics information, disability unrelated to job or admission requirements, or
status as a protected veteran. The school’s nondiscrimination policy applies to all phases of its
employment process, its admission and financial aid programs, and to all other aspects of its
educational programs and activities. Retaliation directed to any person who pursues a discrimination
complaint or grievance, participates in a discrimination investigation, or otherwise opposes unlawful
discrimination is prohibited.
Reasonable Accommodation
NOLS values community and fosters a sense of belonging for our employees and applicants. We are
committed to providing reasonable accommodations in the workplace because they embody these
values, as well as our operating principle of promoting a positive, safe, and learning environment.
Reasonable accommodations may be requested for disability; limitations related to pregnancy,
childbirth, or a related medical condition; religion; and domestic violence, sexual assault, stalking, or
harassment. Reasonable accommodations may be requested at any point of the employment process,
including during recruitment. Please email humanresources@nols.edu with your request.
Pre-Employment Check
● A criminal background check is required from all NOLS employees.
● NOLS participates in E-verify.
● Current NOLS employees please note it is NOLS policy to conduct an internal reference check
with human resources and/or your current supervisor as part of the reference check process. If
you have any questions or concerns about this process please contact human resources.
How to Apply
Please send your cover letter and resume, and any questions to: Anna Goforth,
custom_education@nols.edu.
Closing Date for Applications
September 1, 2022
Starting Date
The target start date for this role is two weeks from the time of offer.