NETWORK ENGINEER

About Us

NOLS (National Outdoor Leadership School) is a nonprofit global wilderness school that supports thousands of students each year all over the world.  Our school began in a small cabin in Sinks Canyon, Wyoming in 1965 as the National Outdoor Leadership School. At that time, we were primarily an outdoors skills school, doing our work in local mountain ranges and exploring what it meant to teach leadership in the backcountry. Today, we are NOLS, a multifaceted wilderness school located in Lander, Wyoming, that supports thousands of students each year all over the world in both field & classroom courses.

Objective 

The Network Engineer will provide network engineering operational support and development for a broad range of network systems and environments including the full system engineering lifecycle, and requirements analysis: configure, test, evaluation, maintain, integration, test, and install. This individual will primarily be focused on network and security technologies, operational support, and projects that impact cross-functional aspects of the school. This position will also require the evaluation, recommendation and implementation of current and emerging networking security technologies, products and services to take NOLS to the next level in meeting and advancing business and financial goals. This position reports to the Senior Network Engineer.

Essential Duties and Responsibilities

• End User Support

  • Providing daily Tier 2 and Tier 3 user support including coordination of problem resolution

  • Participating in on-call Tier 1-3 production support activities based upon documented support procedures. 

  • Managing team’s service and infrastructure requests on a daily basis, ensuring completion and proper adherence to our standards and practices.

  • Providing incident troubleshooting on network and security technology related issues.

• Campus Support

  • Liaise, coordinate and work with site contacts (local and international) of different business units to develop the engineering design to support the business projects/initiatives and operational requirements/performance.

  • Implementing and supporting network engineering & security solutions of organization’s LAN, WAN, WLAN, Cloud and Network Security focused infrastructure projects. Projects include coordinating the configuring, implementing and troubleshooting multi-vendor network security devices, cabling systems, switches, routers, firewalls, web content filters, VPN (client & Site-to-Site) and other network related instrumentation.

  • Providing network support in the design, integration, and deployment and troubleshooting of enterprise implementations.

• Maintenance

  • Maximizing network performance by monitoring performance; troubleshooting network problems and outages; scheduling upgrades; collaborating with network engineers on network optimization.

  • Proactively implementing procedures to prevent and minimize the severity of outages, under the guidance of Sr. Engineers or Architects.    

  • Maintaining policies and configuration of switches, routers and firewalls

  • Developing and implementing improvements for ACLs, routing, and firewall rules

  • Maintaining network hardware and appliances, including access points and network drops, across all domestic and international locations

  • Working with regional contractors to build and repair fiber and wireless infrastructure

  • Running security scans and building reports for actionable items ordered on criticality

  • Maintaining and auditing cloud and local DDI resources

  • Preparing, maintaining and creating network documentation (diagram, process, standard operating procedures) and administration of network systems.

  • Analyzing system and/or network performance, modifying parameters to improve throughput and effectively utilize resources. Monitor resource usage and make adjustments as needed.

  • Participating as a team member on network and security development enterprise projects.

  • Pro-actively seeks out on the job training or educational opportunities from senior resources to increase both technical and professional skills

• Other

  • Participating in data governance and change management processes at NOLS as required

  • Staying informed of new features and functionality available in NOLS’ technical tools

Travel

May be asked to travel up to 25% of the time to NOLS locations around the world

Qualifications

• An Associate's degree (or higher) in computer science, management information systems, or related field, or equivalent combination of education and work experience is required.

• Five (5) or more years of professional experience as a Network Engineer preferably in the education / non-profit industry.

• Enthusiasm for and ability to connect with a wide variety of individuals.

• Ability to build rapport quickly in person as well as through remote conversation/correspondence with a wide audience.

• Capacity to work effectively in both a small team environment and independently.

• Desire to learn and adapt to changes in technology.

• Must demonstrate exceptional customer service skills.

• Passion for NOLS mission and excitement for fulfilling it in creative ways.

• Highly motivated individual with strong analytical, problem solving, communication and interpersonal skills required.

• Must be able to demonstrate the ability to work concurrently on multiple complex and sometimes ambiguous problems.

• Able to communicate complex concepts, problems and solutions clearly and effectively.

• Must have strong organizational skills with the ability to multi-task various initiatives and activities.

• Able to demonstrate ability to solve relatively complex problems by analyzing variables and applying appropriate solutions learned through experience and proficiency in understanding the job.

• Must be able to recognize anomalies and critical situations and respond appropriately.

• Must be able to communicate, interact and pro-actively engage in understanding issues in an effort to resolve technical infrastructure problems with a variety of internal/external customers and/or co-workers at any level.

• Requires very good communication skills with ability to deliver messages in a clear manner by using language that is easy for non-technical people to understand.

Technical Qualifications

• Strong scripting abilities in Bash and familiarity with the leading CLI interfaces for network equipment

• Significant hands-on experience with interconnected systems     

• Ability to manage complex configurations with vi/vim, NMS solutions, CLI.    

• Advanced understanding of network protocols such as DHCP, DNS, ARP, ERP, BGP, IGMP, OSPF, etc.

• Advanced understanding of loop and redundancy protocols, VRRP, LACP, ISC, LAG/MLAG.    

• Thorough understanding of network security best practices and tools.

• Advanced understanding of networking and VoIP telephony.

• Proven ability to use ticketing and asset management systems.                                

• Ability to troubleshoot and repair all network devices and appliances, switches, routers, access points, and firewalls.

• Familiarity with interconnect and interface standards, specifications, and usage scenarios.   

• Ability to splice fiber with a fusion splicer or mechanical splices.        

• Structured cabling experience with cat5-6, multi/single mode fiber, splices and terminations.          

Preference will be given to candidates who also demonstrate experience in the following technologies:      

• Advanced network security layers 1-7 

• Palo Alto Panorama, WildFire, Threat Detection, etc.  

• Extreme Networks Switching and Wireless     

• Juniper Junos and derivatives CLI usage

Work Location

This position has a strong preference for a candidate to be at the NOLS Headquarters in Lander, WY. If a remote option is offered you must be a legal resident of: Alaska, Arizona, California, Colorado, Idaho, Maine, Minnesota, Montana, New York, Utah, Washington, or Wyoming. Current employees and residents in the state of Colorado please contact HR for salary information.

COVID-19 Vaccine Policy

All employees are required to be fully vaccinated against COVID-19 by their first day of work, unless they meet a medical, disability or religious exemption and a reasonable accommodation is approved. Any COVID-19 vaccine approved by the World Health Organization (WHO) is an acceptable vaccine for the purpose of this policy. Full vaccination or an approved exemption is a condition of employment for all new employees.

Equal Employment Opportunity

NOLS does not discriminate on the basis of race, color, religion, national origin, sex, sexual orientation, gender identity, age, genetics information, disability unrelated to job or admission requirements, or status as a protected veteran. The school’s nondiscrimination policy applies to all phases of its employment process, its admission and financial aid programs, and to all other aspects of its educational programs and activities. Retaliation directed to any person who pursues a discrimination complaint or grievance, participates in a discrimination investigation, or otherwise opposes unlawful discrimination is prohibited.

Reasonable Accommodation

NOLS values community and fosters a sense of belonging for our employees and applicants. We are committed to providing reasonable accommodations in the workplace because they embody these values, as well as our operating principle of promoting a positive, safe, and learning environment. Reasonable accommodations may be requested for disability; limitations related to pregnancy, childbirth, or a related medical condition; religion; and domestic violence, sexual assault, stalking, or harassment. Reasonable accommodations may be requested at any point of the employment process, including during recruitment. Please email humanresources@nols.edu with your request.

Pre-Employment Check

• A criminal background check is required from all NOLS employees.

• NOLS participates in E-verify.

• Current NOLS employees please note it is NOLS policy to conduct an internal reference check with human resources and/or your current supervisor as part of the reference check process. If you have any questions or concerns about this process please contact human resources. 

How to Apply

Please click here to apply.