Jobs

Account Services Manager

Herrmann Global
Job Description

This position will be in the core of servicing national and high level tourism clients from our Wyoming office or in a satellite office after a training period. We are a fast growing organization and look for a talented, professional self starter to help coordinate and manage deliverables for our clients setting standards of content creation and curation and meeting deadlines.

For applications, please send resume and cover letter to florian@herrmannglobal.com and adam@herrmannglobal.com

Essential Duties & Responsibilities:

Client Management Services

  • Communicate with team members, clients and contractors about project deliverables 
  • Oversee client services making sure that quality content will be delivered timely
  • Delegate services to team members and set up client goals and KPIs
  • Collaborate with social media strategists and editors about audience and SEO growth
  • Be part of an extensive vetting process for influencers and content creators
  • Coordinate itineraries with our influencers for PR trips
  • Coordinate itineraries with our videographers for film shoots
  • Assist in story creation for ambassadors and film shoots
  • Review content produced and coordinate with clients for approval
  • Set up projects in project management software and assign team members
  • Train and supervise influencers/content writers to become ambassadors for Herrmann Global and Visit USA Parks setting high standards for client deliverables
  • Remind team members, client and contractors about deadlines and missing items for project completion
  • Evaluate digital and social data measuring content KPIs leading to customer acquisitions
  • Create and document processes online via project management software
  • Help the team in necessary tasks to exceed client expectations
  • Become a viable team member with focus on client and audience growth
  • Follow the long term vision of becoming a leading global tourism agency

Experience and other Skill Requirements:

  • Must have exceptional written and verbal communication skills with the ability to write professionally for varied audiences.
  • Ability to manage projects independently
  • A deep understanding about marketing needs in the travel and hospitality industry
  • Professional level of social media experience to present cutting edge technology
  • solutions to the travel and hospitality industry
  • Understanding of the principals of content strategy and influencer marketing
  • Understanding of and keen interest in - content trends and how they affect decisions
  • Understanding how social media can be part of owned, earned and paid communication
  • Understanding about Real Time Marketing
  • Comfortable talking to clients and contractors via phone and in person
  • Ability to succeed in a fast-paced, ever changing environment
  • Ability to work independently, remotely or in office.
  • Meet absolute deadlines while exceeding client and team expectations

Skill Requirements for all Herrmann Global positions:

  • Care more: exceptional customer service skills
  • Curiosity: a high level of interest in constantly learning new things
  • Problem solving: ability to identify and understand problems and willingness to solve them
  • Sensitivity: a high level of awareness for the needs of colleagues, clients and the Herrmann Global business
  • A global perspective and understanding of different cultures (ideally obtained through travel)
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